COVID-19

Last updated on 22/05/2020

New update: Retailers are no longer required to keep a contact tracing register for customers. Although not required, our paper contact tracing form is still available in store if you wish to complete it.

We’re excited to be open and can’t wait to see you in store!

We’ve been taking care of our communities, customers and team for over 39 years and we now can do so again in person.

The health and wellbeing of our customers and team remains of utmost importance to us, so we wanted to let you know what Level 2 will look like in our stores.

We are taking all the necessary measures to ensure your experience with us is both safe and enjoyable. We are following the Ministry of Health guidelines and as such, these are the steps we have in place;

Store concierge
At the entrance of each of our stores you will meet a concierge – a designated team member that will greet and guide you through our processes as you enter.

Hygiene and cleaning protocols
Please ensure you are feeling 100% well before visiting.

Everyone who enters our stores will be asked to sanitise their hands as they enter, hand sanitiser will be provided for you.

High touch areas in store will be sanitised often throughout the day.

Contact Tracing
To ensure we comply with Government contact tracing, all customers must register their contact details before entering the store.

Each store will have clear signage including a QR code that can be scanned before entering our store. Or, you may fill out a paper contact tracing form in store.

Our store concierge will be able to assist if you have any queries about registering. Click here to see our opening hours.

Physical distancing
Please stay at least 2 metres from other customers & team members. Remember to stay safe and give space to those around you.

Delivery and click & collect
We still offer contactless delivery direct to your door, or if you prefer, you may use the contactless click & collect option at any of our three stores.

Deliveries to some locations are experiencing delays due to high demand on all courier companies. Give us a call or email and find out more about deliveries in your area.

Need information or advice? We offer a virtual consultation via video call with one of our Assistive Technology Specialists you can book a virtual consultation using our online form.

If you have an enquiry, you can contact us by using our online form or by emailing us on info@ilsnz.org.

You can always call us and leave us a message. We'll get back to you within one working day.

Royal Oak: 09 625 0322

Botany South: 09 281 5027

Browns Bay: 09 550 3387

Helpful Resources

New Zealand Government COVID-19 website

Ministry of Health NZ website

Auckland Council service changes

Auckland Transport's COVID-19 Information

Check this page regularly to get the latest updates.