{"id":6828844384359,"title":"Heartway Vita S12 Mobility Scooter","handle":"heartway-vita-s12-mobility-scooter","description":"\u003cp\u003eExperience the perfect blend of style, comfort, and safety with the Heartway Vita S12 mobility scooter. Its sleek and modern design is coupled with advanced features to enhance your mobility experience. The fully informative liquid crystal display console keeps you informed with essential details like speed, temperature, battery status, trip distance, and ODO. Enjoy the benefits of energy-efficient LED lighting that provides full brightness while consuming less power. Standing out from the rest, the Heartway S12 boasts Double A-arm suspension in the front and a single post shock absorber at the rear, ensuring a smooth ride even in the most challenging terrains. Powered by a 700W motor, it delivers ample torque for navigating demanding places with ease.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSpecifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable style=\"width: 76.7442%;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eProduct Weight without Battery\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e95 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eBackrest height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e69.8 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eBattery\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e12V\/80AH x 2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eBattery travel range*\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e45 km\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eCharger type\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e8AMP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eClearance height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e8 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eController type\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e140AMP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eDrive wheel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e36 x 12 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eMax speed*\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e15km \/ hr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eMaximum safe slope\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e10 degrees\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eMotor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e700W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eOverall dimensions\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e142 x 70 x 136 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eProduct weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e154 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eSafe working load\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e160 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eSeat dimensions\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e50.8 x 47 x 48 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eSuspension\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003eFull\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eTurning radius\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e190 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cul\u003e\n\u003cli\u003eDepends on user weight, terrain, battery conditions and tyre conditions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNB:\u003c\/strong\u003e\u003cspan\u003e Please note we highly recommend that you come instore to trial this scooter to ensure it best suits your needs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLiquid crystal display console\u003c\/li\u003e\n\u003cli\u003eFull LED lighting system\u003c\/li\u003e\n\u003cli\u003eSwivel chair\u003c\/li\u003e\n\u003cli\u003eFront basket\u003c\/li\u003e\n\u003cli\u003eMirrors\u003c\/li\u003e\n\u003cli\u003eIntuitive to use\u003c\/li\u003e\n\u003cli\u003eAdjustable armrests\u003c\/li\u003e\n\u003cli\u003eElectromagnetic brakes with automatic parking brake function\u003c\/li\u003e\n\u003cli\u003ePowerful 700W motor\u003c\/li\u003e\n\u003cli\u003eSingle post shock absorbers\u003c\/li\u003e\n\u003cli\u003eDouble A-arm at the front and single shock absorber at the rear\u003c\/li\u003e\n\u003cli\u003eS-Drive 120AMP controller\u003c\/li\u003e\n\u003cli\u003eUp to 45km travel distance\u003c\/li\u003e\n\u003cli\u003eFront and rear vehicle lighting\u003c\/li\u003e\n\u003cli\u003eFull suspension\u003c\/li\u003e\n\u003c\/ul\u003e","published_at":"2023-09-18T13:08:51+12:00","created_at":"2023-09-18T13:08:53+12:00","vendor":"Heartway","type":"Mobility Scooters","tags":["Mobility","Mobility Scooter_Standard","Price_$250 +","product-consignment","product-local","Scoo","Scooter","Seat Width_45 cm"],"price":991000,"price_min":991000,"price_max":991000,"available":true,"price_varies":false,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":40212519911527,"title":"White","option1":"White","option2":null,"option3":null,"sku":"14958","requires_shipping":true,"taxable":true,"featured_image":{"id":31087786983527,"product_id":6828844384359,"position":1,"created_at":"2023-09-18T13:08:53+12:00","updated_at":"2023-09-18T13:08:53+12:00","alt":null,"width":969,"height":915,"src":"\/\/ilsnz.org\/cdn\/shop\/products\/14958-s12white01webjpg__Resampled.jpg?v=1694999333","variant_ids":[40212519911527]},"available":true,"name":"Heartway Vita S12 Mobility Scooter - White","public_title":"White","options":["White"],"price":991000,"weight":154000,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"featured_media":{"alt":null,"id":23856273096807,"position":1,"preview_image":{"aspect_ratio":1.059,"height":915,"width":969,"src":"\/\/ilsnz.org\/cdn\/shop\/products\/14958-s12white01webjpg__Resampled.jpg?v=1694999333"}}},{"id":40212519944295,"title":"Matte Blue","option1":"Matte Blue","option2":null,"option3":null,"sku":"14959","requires_shipping":true,"taxable":true,"featured_image":{"id":31088078848103,"product_id":6828844384359,"position":3,"created_at":"2023-09-18T16:07:29+12:00","updated_at":"2023-09-18T16:07:30+12:00","alt":null,"width":969,"height":915,"src":"\/\/ilsnz.org\/cdn\/shop\/files\/14959s1201matteblue01webjpg__Resampled.jpg?v=1695010050","variant_ids":[40212519944295]},"available":true,"name":"Heartway Vita S12 Mobility Scooter - Matte Blue","public_title":"Matte Blue","options":["Matte Blue"],"price":991000,"weight":154000,"compare_at_price":null,"inventory_management":"shopify","barcode":null,"featured_media":{"alt":null,"id":23856643833959,"position":3,"preview_image":{"aspect_ratio":1.059,"height":915,"width":969,"src":"\/\/ilsnz.org\/cdn\/shop\/files\/14959s1201matteblue01webjpg__Resampled.jpg?v=1695010050"}}}],"images":["\/\/ilsnz.org\/cdn\/shop\/products\/14958-s12white01webjpg__Resampled.jpg?v=1694999333","\/\/ilsnz.org\/cdn\/shop\/files\/14958s12white03webjpg__Resampled.jpg?v=1695010051","\/\/ilsnz.org\/cdn\/shop\/files\/14959s1201matteblue01webjpg__Resampled.jpg?v=1695010050"],"featured_image":"\/\/ilsnz.org\/cdn\/shop\/products\/14958-s12white01webjpg__Resampled.jpg?v=1694999333","options":["Colour"],"media":[{"alt":null,"id":23856273096807,"position":1,"preview_image":{"aspect_ratio":1.059,"height":915,"width":969,"src":"\/\/ilsnz.org\/cdn\/shop\/products\/14958-s12white01webjpg__Resampled.jpg?v=1694999333"},"aspect_ratio":1.059,"height":915,"media_type":"image","src":"\/\/ilsnz.org\/cdn\/shop\/products\/14958-s12white01webjpg__Resampled.jpg?v=1694999333","width":969},{"alt":null,"id":23856643801191,"position":2,"preview_image":{"aspect_ratio":1.059,"height":915,"width":969,"src":"\/\/ilsnz.org\/cdn\/shop\/files\/14958s12white03webjpg__Resampled.jpg?v=1695010051"},"aspect_ratio":1.059,"height":915,"media_type":"image","src":"\/\/ilsnz.org\/cdn\/shop\/files\/14958s12white03webjpg__Resampled.jpg?v=1695010051","width":969},{"alt":null,"id":23856643833959,"position":3,"preview_image":{"aspect_ratio":1.059,"height":915,"width":969,"src":"\/\/ilsnz.org\/cdn\/shop\/files\/14959s1201matteblue01webjpg__Resampled.jpg?v=1695010050"},"aspect_ratio":1.059,"height":915,"media_type":"image","src":"\/\/ilsnz.org\/cdn\/shop\/files\/14959s1201matteblue01webjpg__Resampled.jpg?v=1695010050","width":969}],"content":"\u003cp\u003eExperience the perfect blend of style, comfort, and safety with the Heartway Vita S12 mobility scooter. Its sleek and modern design is coupled with advanced features to enhance your mobility experience. The fully informative liquid crystal display console keeps you informed with essential details like speed, temperature, battery status, trip distance, and ODO. Enjoy the benefits of energy-efficient LED lighting that provides full brightness while consuming less power. Standing out from the rest, the Heartway S12 boasts Double A-arm suspension in the front and a single post shock absorber at the rear, ensuring a smooth ride even in the most challenging terrains. Powered by a 700W motor, it delivers ample torque for navigating demanding places with ease.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSpecifications\u003c\/strong\u003e\u003c\/p\u003e\n\u003ctable style=\"width: 76.7442%;\"\u003e\n\u003ctbody\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eProduct Weight without Battery\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e95 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eBackrest height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e69.8 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eBattery\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e12V\/80AH x 2\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eBattery travel range*\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e45 km\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eCharger type\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e8AMP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eClearance height\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e8 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eController type\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e140AMP\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eDrive wheel\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e36 x 12 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eMax speed*\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e15km \/ hr\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eMaximum safe slope\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e10 degrees\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eMotor\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e700W\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eOverall dimensions\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e142 x 70 x 136 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eProduct weight\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e154 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eSafe working load\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e160 kg\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eSeat dimensions\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e50.8 x 47 x 48 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eSuspension\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003eFull\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003ctr\u003e\n\u003ctd style=\"width: 43.716%;\"\u003e\u003cstrong\u003eTurning radius\u003c\/strong\u003e\u003c\/td\u003e\n\u003ctd style=\"width: 56.284%;\"\u003e190 cm\u003c\/td\u003e\n\u003c\/tr\u003e\n\u003c\/tbody\u003e\n\u003c\/table\u003e\n\u003cul\u003e\n\u003cli\u003eDepends on user weight, terrain, battery conditions and tyre conditions.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNB:\u003c\/strong\u003e\u003cspan\u003e Please note we highly recommend that you come instore to trial this scooter to ensure it best suits your needs.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eFeatures\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eLiquid crystal display console\u003c\/li\u003e\n\u003cli\u003eFull LED lighting system\u003c\/li\u003e\n\u003cli\u003eSwivel chair\u003c\/li\u003e\n\u003cli\u003eFront basket\u003c\/li\u003e\n\u003cli\u003eMirrors\u003c\/li\u003e\n\u003cli\u003eIntuitive to use\u003c\/li\u003e\n\u003cli\u003eAdjustable armrests\u003c\/li\u003e\n\u003cli\u003eElectromagnetic brakes with automatic parking brake function\u003c\/li\u003e\n\u003cli\u003ePowerful 700W motor\u003c\/li\u003e\n\u003cli\u003eSingle post shock absorbers\u003c\/li\u003e\n\u003cli\u003eDouble A-arm at the front and single shock absorber at the rear\u003c\/li\u003e\n\u003cli\u003eS-Drive 120AMP controller\u003c\/li\u003e\n\u003cli\u003eUp to 45km travel distance\u003c\/li\u003e\n\u003cli\u003eFront and rear vehicle lighting\u003c\/li\u003e\n\u003cli\u003eFull suspension\u003c\/li\u003e\n\u003c\/ul\u003e"}

Heartway Vita S12 Mobility Scooter

Colour
$9,910.00 heartway-vita-s12-mobility-scooter

Questions? Contact us.

Maximum quantity available reached.

Experience the perfect blend of style, comfort, and safety with the Heartway Vita S12 mobility scooter. Its sleek and modern design is coupled with advanced features to enhance your mobility experience. The fully informative liquid crystal display console keeps you informed with essential details like speed, temperature, battery status, trip distance, and ODO. Enjoy the benefits of energy-efficient LED lighting that provides full brightness while consuming less power. Standing out from the rest, the Heartway S12 boasts Double A-arm suspension in the front and a single post shock absorber at the rear, ensuring a smooth ride even in the most challenging terrains. Powered by a 700W motor, it delivers ample torque for navigating demanding places with ease.

 

Specifications

Product Weight without Battery 95 kg
Backrest height 69.8 cm
Battery 12V/80AH x 2
Battery travel range* 45 km
Charger type 8AMP
Clearance height 8 cm
Controller type 140AMP
Drive wheel 36 x 12 cm
Max speed* 15km / hr
Maximum safe slope 10 degrees
Motor 700W
Overall dimensions 142 x 70 x 136 cm
Product weight 154 kg
Safe working load 160 kg
Seat dimensions 50.8 x 47 x 48 cm
Suspension Full
Turning radius 190 cm
  • Depends on user weight, terrain, battery conditions and tyre conditions.

 

NB: Please note we highly recommend that you come instore to trial this scooter to ensure it best suits your needs.

 

Features

  • Liquid crystal display console
  • Full LED lighting system
  • Swivel chair
  • Front basket
  • Mirrors
  • Intuitive to use
  • Adjustable armrests
  • Electromagnetic brakes with automatic parking brake function
  • Powerful 700W motor
  • Single post shock absorbers
  • Double A-arm at the front and single shock absorber at the rear
  • S-Drive 120AMP controller
  • Up to 45km travel distance
  • Front and rear vehicle lighting
  • Full suspension
SKU: 14958

Returns

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, and hygienic products such as continence products.

Additional non-returnable items:

  • Gift cards
  • Health and personal care items
  • Toileting products
  • Bathroom products 
  • Personal hygiene products and equipment 
  • Beds 
  • Clothing 
  • Lift and recliner chairs


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilsnz.org.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items, end of line items and special orders cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ilsnz.org and send your item to: 14 Erson Avenue, Royal Oak, AUK, Auckland 1061, New Zealand.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 14 Erson Avenue, Royal Oak, AUK, Auckland 1061, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You may also like