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Satisfaction Guarantee

The Independent Living Satisfaction Guarantee 

At Independent Living we’re committed to making daily living easier. And as a charitable trust, you can be assured of great products and services at competitive pricesWhen you purchase products from our stores and online you are assisting with the sustainability and longevity of our service as a charitable trust in the communities we serve across New Zealand.

We Guarantee:

  • The best price available from a mobility specialist* 
  • product ranges tested for New Zealand conditions – with local repairs and service support.
  • our team will work with you to find the best solution available at the time. We provide independent advice, free fitting and adjustments to all mobility products, and we pride ourselves on ensuring you get the best product, service and advice for your accessibility needs. Not all retailers can guarantee that.
  • your satisfaction with every product we sell with a full money-back refund on most products returned within 3 (three) working days of purchase.** 


* We will match any standard retail price (excluding freight)  on the same stocked item (brand and model) offered by a mobility specialist store. Excludes sale and clearance products, and products sold by generalist retailers such as pharmacy, supermarkets, department stores and online retailers. 

**This guarantee is in addition to your rights under the Consumer Guarantees Act. For Health and safety reasons, some product specific limitations apply – please see our refund policy for details. 

As at March 2024.

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