Last day for orders is the 21st of December. Any orders made over the holiday period will be sent after the 3rd of January.
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Hygienic Bottom Wiper

Maximum quantity available reached.

This discreet and effective bottom wiper helps to maintain personal hygiene for those who find reaching difficult, offering greater independence and cleanliness. The bottom wiper is an easy-to-use, hygienic toileting aid with a soft grip handle and a simple push button mechanism to easily hold tissue paper or moist wipes and safely release them into the toilet or commode after use, without the need for uncomfortable stretching or reaching.

 

Specifications

  • 380 mm x 65 mm x 35 mm.
  • Weighs less than 20 g.

 

Features

  • Maintains personal hygiene for greater independence.
  • Can be used with standard tissue paper or moist wipes.
  • Easy-to-use, hygienic toileting aid.
  • Ideal for those who find reaching or stretching difficult.
  • Soft grip handle and simple grab/release mechanism.
Sku: 10271

Returns

Our policy lasts 3 days. If 3 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, and hygienic products such as continence products.

Additional non-returnable items:

  • Gift cards
  • Health and personal care items
  • Toileting products
  • Bathroom products 
  • Personal hygiene products and equipment 
  • Beds 
  • Clothing 
  • Lift and recliner chairs


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ilsnz.org.

 

Sale items

Only regular priced items may be refunded, unfortunately sale items, end of line items and special orders cannot be refunded.

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ilsnz.org and send your item to: 14 Erson Avenue, Royal Oak, AUK, Auckland 1061, New Zealand.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 14 Erson Avenue, Royal Oak, AUK, Auckland 1061, New Zealand

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless if the goods were faulty.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Let us know what questions you have for us so we can start populating this page!

Contact us by clicking here.