Information & Advice

Information & Advice

Chat with ILS first to make informed decisions about the support and product solutions right for you. 
ILS is Auckland’s largest disability information and advisory service. We have specialised databases and up-to-date reference material on all issues relating to disability.  

Our Information Consultants have extensive knowledge and experience of disability, health and community services in the Auckland region and if you're from out of town we can direct you to support services in your local area. 

Free information services
Our information services are free and available to everyone.  ILS Information and Equipment Consultants 
provide unbiased, professional advice, letting you know about the range of options available so that you are able to make informed choices about what is right for you. You can reach our Information Consultants here.

We listen to you
Our Information and Equipment Consultants have personal experiences of disability, so they genuinely understand your needs and are here to help with your enquiries.

National Certificate in Disability Information Provision
Since 2012 our team of Information Consultants have attained the National Certificate in Disability Information Provision.  This is a sector wide, industry certification which recognises life experience and the work we do on a daily basis in a standardised qualification.  

We have brochures and information you can download or collect in-store.  Our Online Directory has a comprehensive list of support services in the Auckland region.
Commonly asked questions have been categorised for your convenience on our Information & Advice page.  
Book seat
Multi grip opener
Contact Us

0800 625 100

Royal Oak Store

14 Erson Ave, PO Box 24 042,

Royal Oak, Auckland

Ph: 09 625 0322

Royal Oak Store Open:

Weekdays: 8:30am-5pm

Saturday: 9am-2pm

Botany Store

308 Te Irirangi Drive,

Botany South, Auckland

Ph: 09 281 5027

Botany Store Open:

Monday - Saturday: 9am-5pm

Browns Bay

89 Clyde Road,

Browns Bay, Auckland

Ph: 09 550 3387

Browns Bay Store Open:

Monday - Saturday: 9am-4.30pm