Helga Greenwell, a satisfied customer


From: Helga Greenwell 
Sent: Wednesday, 2 September 2015 11:06 a.m.
To: Sales <sales@ilsnz.org>
Subject: Thanks for exceptional service - Attention Felix
 
Dear Felix
 
When I became a widow I purchased an Ecolite from Age Concern Takapuna. It gave me some security and has been very helpful when I was able to lend to an acquaintance for a number of months. She had been stalked and felt very frightened living in her house by herself. She wanted to purchase one but Age Concern does not sell the Ecolite Phone Charger anymore. I contacted the original supplier and searched on TradeMe, - all without success.
Finally I located it via the Internet at www.ilsnz.org/Products/Wellbeing/
 
After talking to you, the sales person, we arranged that I would send a cheque and you very kindly offered to drop off the Ecolite at my house on the North Shore. This has happened the day before yesterday and I am extremely grateful to you. 
 
Independent Living Service at Royal Oak is THE place where people of all ages can get advice and help to manage living with personal environmental obstacles in order to remain or to become as independent as possible. There is no other place where various aids and equipment can be tried out, ordered and purchased.  The choice of products is not restricted to one company and give a good overview what is available on the market.  

ILS  has been established a long time ago and is well known all over Auckland. It provides an essential service not only to individuals but also to agencies such as retirement villages, Age Concern and others.  I would always go there first and recommend ILS to others to look for that vital help. 
 
May the Service remain and be offered for a very long time. 
 
Once again many thanks for your assistance, Felix.
 
Kind regards
 
Helga Greenwell

Book seat
Multi grip opener
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