Total Mobility Scheme

I'm unable to drive or use public transport.  Are there discounts for using taxis?

The answer is yes, in Auckland we have the Total Mobility Scheme.  You may be eligible to receive the TM card following an assessment. 

What is the Total Mobility Scheme?
The Total Mobility (TM) Scheme is a national scheme that assists people with impairments to enhance their community participation by accessing appropriate transport.  This assistance is provided to eligible, registered individuals in the form of subsidised door-to-door transport services wherever TM transport providers operate.

The TM scheme offers registered individuals a 50% discount (up to a maximum subsidy of $40.00 in the Auckland Region) on fares charged by contracted transport providers.

To receive t
he discount, the individual must present their TM Photo Identification (ID) Card to the driver at the start of the trip so the correct tariff is selected for fare calculation. The individual is then required to have their TM Photo ID Card swiped at the end of the trip, and pay their 50% portion of the fare to the transport provider. In the Auckland region, Auckland Transport administers the scheme, with partial funding provided by the New Zealand Transport Agency (NZTA).
Although the scheme is provided throughout New Zealand, there are slightly different rules depending on which local authority is managing and operating the Scheme. 

Who is eligible to join the Total Mobility scheme?
You will need to contact one of the Total Mobility agencies for your area and undergo an eligibility assessment to ensure you meet the national eligibility requirements, as detailed by Land Transport NZ. There may be a charge for this.
In the Auckland region, Auckland Transport (AT) administers the scheme. For further information on eligibility and the application process in the Auckland Region, phone the MAXX Contact Centre on (09) 366  6400.

How do I know if I'm eligible?
To be eligible, an individual must have an impairment that prevents them from doing any one or more of the following five components of a journey unaccompanied, on a bus, train or ferry, in a safe and dignified manner:
  • Getting to the place from where the transport departs (assumed to be approximately 500m)
  • Getting onto the transport
  • Riding securely
  • Getting off the transport
  • Getting to the final destination point (assumed to be approximately 500m).

The impairment may be physical, sensory, neurological, intellectual, psychiatric / psychological, or another impairment type. The impairment may be permanent, fluctuating, or temporary, but must have lasted, or be expected to last, for a minimum of six months.
It must be the individual’s impairment, not the absence of a bus, train or ferry service in the area, that prevents the individual from using conventional public transport.

How do I register?

1) Contact a TM disability agency to discuss eligibility and to arrange an eligibility assessment
The disability agency will ask the applicant a series of questions about their impairment to determine their eligibility, and if they consider that the applicant is likely to be eligible, an appointment with a trained Assessment Facilitator will be made for the assessment to take place.

2) Completing the eligibility assessment and the registration forms
The assessment must take place face to face with the applicant and Assessment Facilitator filling out the registration forms together. If the Assessment Facilitator determines that the applicant is eligible, the assessment form must be signed by both the Assessment Facilitator and the applicant, and the Photo ID Card form must be signed by the applicant.

3) Submitting the registration forms, photo and card issue fee
The assessment form and Photo ID Card form should be returned to the disability agency with the appropriate payment. This may include a disability agency membership fee and an assessment fee, although some agencies do not charge these. The payment will always include a card issue fee of $7.00 to cover the administration and production costs of the Photo ID Card (payable to Auckland Transport).The disability agency will review the registration forms and forward them to Auckland Transport with the card issue fee. Once the registration has been approved and processed by Auckland Transport, the applicant will receive a letter from them confirming their registration. The Photo ID Card will normally be received by the applicant within 10 working days, with a letter about the rules of the TM scheme and how to use the TM Photo ID Card.

View a list of Total Mobility Assessment Agencies

Which taxis recognise the Total Mobility (TM) card?
View our list of taxi companies that accept the TM card.
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