Government Agencies

The Accident Compensation Corporation (ACC) provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. This means you can apply for their help, no matter how you got injured, or whose fault it was. Help can include a wide range of services

Phone Claims helpline: 0800 101 996

Ministry for Vulnerable Children, Oranga Tamariki (MVCOT) 

The ministry for Vulnerable Children, Oranga Tamariki is a new government ministry dedicated to supporting children whose wellbeing is at significant risk of harm now, or in the future.  They work with young people who may have offended, or are likely to offend.  The ministry's belief is that in the right environment, with the right people surrounding and nurturing them, any child can and should flourish.  
Phone: 0508 FAMILY (0508 326 459)

The Office of the Children's Commissioner advocates for the best interests of all children and young people in New Zealand. The Office of the Children's Commissioner looks to ensure all of their rights are respected and upheld. The Commissioner acts under a specific piece of legislation - the Children's Commissioner Act 2003. This Act enables the Children's Commissioner and his staff to promote the rights, health, welfare, and well-being of children and young people between the ages of 0 and 18 years.

Phone: 0800 224 453

The Department provides policy advice to its Ministers in the areas of local government, gambling, racing, fire, citizenship, identity and censorship.
Phone: (04) 495 7200

Health Ed is a catalogue of free health resources from the Health Pomotion Agency and Ministry of Health. The public health resources on this website support healthier New Zealand communities. These resources will help you to make informed decisions for yourself and those you care about.
Phone: 09 623 4600

Housing New Zealand manages state houses and tenancies. We provide affordable houses for those in greatest need, for as long as they are in need.

Freephone: 0800 801 601 

Medsafe is New Zealand Medicines and Medical Devices Safety Authority.  It is 
a business unit of the Ministry of Health and the authority responsible for the regulation of therapeutic products in New Zealand.
Phone: 04 819 6800

Ministry of Education

The Ministry of Education is the Government’s lead advisor on the education system, shaping direction for education agencies and providers and contributing to the Government’s goals for education. Their activities come under seven key areas: 1. Strategic leadership in the sector. 2. Support and resources for the community. 3. Support and resources for education providers. 4. School property portfolio management. 5. Support and resources for teachers. 6. Interventions for target student groups. 7. Strategic leadership in the tertiary system.
Phone: (04) 463 8000

The Ministry of Health’s role is to improve, promote and protect the health of New Zealanders.They work with health and disability providers to deliver the Government’s priorities.
Phone: 0800 373 664

The Ministry of Justice administers legislation and contributes to a more credible and more effective justice system by: • Developing robust policy advice that influences the direction of justice in New Zealand • Supporting an efficient and accessible court system that is trusted by New Zealanders • Providing effective services to support independent judicial decision making • Settling Treaty of Waitangi claims in a fair and durable way • Managing parliamentary elections and referenda effectively, to maintain public confidence in electoral processes • Working with communities to enhance safety and wellbeing.
Phone: (04) 918 8800

Ministry of Pacific Island Affairs

The Ministry is Government’s premier adviser on policies and interventions to promote the social, economic and cultural development of Pacific peoples in New Zealand. Their main functions are policy and monitoring, and communication and relationships management.
Phone: 04 473 4493

Te Puna Pacific Island Web Directory 

Te Puna Web Directory is the National Library of New Zealand Te Puna M?tauranga o Aotearoa's listing of New Zealand and Pacific Island web sites. The aim of Te Puna Web Directory is to provide a subject gateway to selected New Zealand and Pacific Island Internet information resources that help libraries, their users, and all New Zealanders meet their professional, educational, cultural and personal information needs.

Te Puni Kōkiri (Ministry of Māori Development) is the Crown’s principal adviser on Crown-Māori relationships. They also guide Māori public policy by advising Government on policy affecting Māori wellbeing and development. Te Puni Kōkiri means a group moving forward together. Te Puni Kōkiri was established in 1992 under the Ministry of Māori Development Act 1991. Their broad functions under the Act are: • To promote increases in levels of achievement by Māori in education, training and employment, health and economic resource development. • To monitor and liaise with other government departments and agencies to ensure their services for Māori are adequate.

Phone: (04) 819 6000

Work and Income provides financial assistance and employment services throughout New Zealand. They offer a single point of contact for New Zealanders needing job search support, financial assistance and in-work support. 

Freephone: 0800 559 009 (General enquiries for people under 65)
Senior Services: 0800 552 002
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Contact Us

0800 625 100

Royal Oak Store

14 Erson Ave, PO Box 24 042,

Royal Oak, Auckland

Ph: 09 625 0322

Botany Store

308 Te Irirangi Drive,

Botany South, Auckland

Ph: 09 281 5027

Browns Bay

13-15 Bute Road,

Browns Bay, Auckland

Ph: 09 550 3387

All Stores Open:

Monday - Friday: 9am - 5pm

Saturday: 9am - 4pm